Effective Date: March 12th, 2025
1. SCOPE
When does this Privacy Notice apply?
This Privacy Notice applies to Coomber Wines’ collection of personal information from you or about individuals using our text messaging Platform, as well as any personal information you provide to us. The Platform includes any online forms associated with our text messaging program, your subscription to or interactions with our text messaging program, or when you click on hyperlinks in our text messages.
When does this Privacy Notice not apply?
This Privacy Notice does not apply to any other processing of your personal information by Coomber Wines. It does not extend to websites or other domains maintained or operated by third parties or our affiliates. Although our Platform may link to third-party websites and services, these links are not endorsements, and this Privacy Notice does not govern those sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.
2. PERSONAL INFORMATION WE COLLECT, HOW WE USE IT, HOW LONG WE KEEP IT, AND HOW WE SHARE IT
When you interact with our Platform, we collect your personal information. “Personal information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. We use criteria such as statutory retention periods, litigation needs, and generally accepted industry best practices to decide how long to retain your information. When it is no longer necessary, we will delete your personal information.
A. Information You Provide to Us
- Register for the Platform: When you register, we collect your identifiers (name, telephone number, email address, mailing address), sensitive information (real-time location, age/birthday), and payment card details (card number, expiration date, security code, ZIP code). This information is used to set up your account, process payments (if applicable), and communicate with you. You will also be added to our email marketing list.
- Use the Platform: As you use the Platform, we collect identifiers (first and last name, email address, telephone number), auditory and visual information (your appearance and voice via live or pre-recorded video), sensitive information (real-time location), and any comments or messages you provide. This data is used solely to facilitate your use of the Platform.
- Request Information: When you request information, we collect your identifiers (name, email address, telephone number) and the details of your request. This information is used to respond to your inquiry.
- Subscribe to Our Emails: When added to our email marketing list, if not already provided, we collect your email address and contact preferences. This information is used to send you our company newsletter and communications about our products and services. Your identifiers are shared only with our email marketing provider for sending emails. You can unsubscribe at any time by clicking the “unsubscribe” link in any email; however, essential notifications related to the Platform, your account, or services will continue.
- Use the Website Chat Functionality: When you use our chat feature, we collect your name and any personal information you share to provide customer service and respond to your inquiries. This information may be shared with our chat service provider.
- Subscribe to Texts or Interact with Hyperlinks in Text Messages: When you subscribe to our text messages or interact with hyperlinks in our text messages, we collect your device ID, IP address, and other related device information (such as device model and operating system). This information is used to deliver text messages and to communicate with you about company updates, product offers, and service notifications.
B. Information Collected Automatically Through the Platform
In addition to the information you provide, we automatically collect information as you use the Platform. This includes:
- Cookies: We use essential, functional, analytics, and advertising cookies to collect your internet activity, device usage, location (via your IP address), browsing history, configuration, unique online identifiers, and ad interactions. This data helps us track your activity on the Platform, enhance your experience, conduct analytics, prevent fraud, diagnose errors, and address abuse.
- Google Analytics: The Platform sends aggregated, non-personal information to Google Analytics for technical and statistical analysis. For more information, please review Google’s Privacy Policy.
- Web Beacons: We use web beacons (electronic images) to track email open rates, link clicks, and ad interactions. The data collected is aggregated and is not linked to your personal information.
- Embedded Web Links: Links in our emails and on third-party websites may include tracking technology via a redirection system. This enables us to monitor link usage and attach click information to your personal data for marketing performance analysis.
- HTML5 and Local Storage: We or our third-party providers may use HTML5 to store information locally on your device regarding your Platform usage. This information is used to enhance your experience and customize the Platform. Depending on your browser settings, you may disable or delete this local storage.
We also work with third-party service providers who may use additional data collection methods to improve the performance of our marketing campaigns on our Platform and other websites.
3. HOW WE SHARE YOUR PERSONAL INFORMATION
Under no circumstances will Coomber Wines sell or share your mobile phone number or other personal information with third parties or affiliates for marketing or promotional purposes.
- Within Coomber Wines: Your personal information is shared internally for the legitimate purpose of efficiently providing the Platform and support services.
- With Service Providers: We share personal information with service providers that assist us in operating the Platform, as detailed in Section 2.
- In the Event of a Corporate Reorganization: Should Coomber Wines undergo a merger, acquisition, sale, joint venture, consolidation, change of control, or similar transaction, your personal information may be shared with the involved third parties to facilitate the transaction. This also applies in the event of bankruptcy or liquidation.
- For Legal Purposes: We may share your personal information when required by law, such as in response to court orders, law enforcement requests, legal processes, or to protect national security and our legal rights.
- With Your Consent: In other cases, we will seek your permission before sharing your personal information for a specific purpose. You can revoke your consent at any time.
4. GENERAL INFORMATION CHOICES
- Text Messages and Calls: You may opt-out of receiving text messages or calls at any time. To stop receiving text messages, reply “STOP” to any message from us or contact us as described in the “Contact Us” section. To opt-out of calls, you may request this during any call or by contacting us.
- Opt Out of Marketing Communications: You may opt-out of receiving marketing emails and newsletters by changing your preferences or using the unsubscribe link included in our emails. Please note that essential notifications related to your account, purchases, or requested services will continue.
5. RIGHTS OF CONSUMERS
For consumers residing in California, additional rights are available under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include, but are not limited to:
- The right to know what personal information is being collected, used, shared, or sold.
- The right to request the deletion of your personal information.
- The right to opt-out of the sale of your personal information.
- The right to non-discrimination for exercising your privacy rights.
If you are a California resident and wish to exercise these rights or have any questions regarding your privacy rights, please contact us at sales@coomberwines.com.
6. DO NOT TRACK
Your browser settings may allow you to transmit a “Do Not Track” signal to websites you visit. However, there is currently no industry consensus regarding how such signals should be handled. As such, we do not take any specific action in response to “Do Not Track” signals. For further information, please visit All About DNT.
7. SECURITY OF YOUR PERSONAL INFORMATION
We implement and maintain reasonable security measures—including secure server software and firewalls—to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no method of data transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information.
8. AGE RESTRICTION
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will delete it immediately. If you believe we may have information from or about a child under 18, please contact us at sales@coomberwines.com.
9. CHANGES TO THIS PRIVACY NOTICE
We may amend this Privacy Notice at our sole discretion at any time. If changes are made, we will post the updated notice on this page along with the effective date. We encourage you to review this Privacy Notice periodically. Should we make changes that materially affect your privacy rights, we will notify you through prominent postings on our Website and/or via email, and will seek your consent if required.
10. US MARKET ONLY
This Privacy Notice is intended for the U.S. market only. If you access the Platform from outside the United States, please be aware that your information may be transferred to, processed, stored, and used in the United States and other jurisdictions where data protection laws may differ from those in your country of residence.
11. CONTACT US
If you have any questions or concerns regarding this Privacy Notice, please contact us using the following details:
- Email: sales@coomberwines.com
- Address: Coomber Wines, Oceanside, California, USA
Updated: March 12th, 2025
